About > Privacy policy

Privacy policy

Who we are

We are Royal Greenwich Heritage Trust, a limited company and registered charity (charity number 1157164). For the purposes of this Privacy Policy we refer to ourselves as 'the Trust'.

We care for the important historic buildings Charlton House, Tudor Barn and Greenwich Heritage Centre, a number of memorials in the borough, and Royal Greenwich’s museum and archive collections. We are entrusted with protecting the future of the Royal Borough’s rich heritage, whilst bringing it to life for everyone, through exhibitions, tours, walks and activities.

The aims of the Trust:

  • To help people learn and find out about the history and heritage of our region
  • To care for our heritage buildings for the benefit of the public
  • To promote the use of the buildings, grounds and collections in our care

To do this well, we will occasionally need to process personal data. We are committed to maintaining the trust and confidence of our audiences.

Here you’ll find information on how we treat data that we collect.

Website Cookies

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide us with anonymised tracking data via Google Analytics.

As a rule, cookies make your browsing experience better. However, you may prefer to disable cookies on this site. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

When you visit our website, www.greenwichheritage.org, we collect the standard internet log information of your and other web visitors’ behaviour patterns using a third-party service, Google Analytics. We do this to help inform and improve our heritage and visitor services for our users. We find out things like how many people visit our web pages, which pages and what information they wish to access; and how long they spend on our website, whether they came directly to it, or were referred from another website.

This information is processed in a way which does not identify any individual and just gives us patterns in terms of how our website is most usefully utilised by the public. We do not attempt to find out, and do not allow Google to find out, the identity of individuals visiting our web pages. For further information, please see Google's privacy policy.

Mailing Lists

As part of the registration process for our e-newsletters, we collect personal information. We use the information to update you on upcoming plans and events that you have asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

 We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy policy.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Ticketing Data

We use a third-party provider, Eventbrite, for ticket sales. For more information, please see Eventbrite’s privacy policy

We us a third-party provider, Borough Photographs, to sell copies of postcards in our collection. For more information, please see Borough Photo’s privacy notice.

We do not share your personal details with any other company without your consent.

Third Parties

We may sometimes share anonymised information with our funders and project partners, for example, Heritage Lottery Fund, Royal Borough of Greenwich and Arts Council England through the London Museum Development Team.

This anonymised data is shared with them to evidence the impact of our programmes and activities and might include analysis of our audience development programmes and events. For more information, please see the Heritage Lottery Fund privacy policy and the Arts Council privacy policy.

Events and Activities

We may occasionally invite you to complete a visitor survey. This helps us to understand more about our audiences. Personal Data collected may include:

  • Your postcode so we know where people are visiting us from
  • Personal interests to help us plan our events programmes and our future exhibition programmes
  • Where you found out about us to help us better target our advertising and marketing

We will not use this data to contact you and we will not share your surveys with anyone else.


If you have chosen to allow us to use images/video or audio recordings/artwork of a child under the age of 18 in your care, we will collect personal data including names, physical descriptions, signatures, relationship of the guardian to the minor, email address and phone number. This allows us to demonstrate permission of use and to allow communication regarding the use of images/video or audio recordings/artwork. Data collected will be encrypted with a password and accessible only to relevant members of Trust staff. You may request this information to be deleted at any time.

If you have chosen for a child under the age of 18 in your care to have their face painted, we will collect personal data including names, signatures and relationship of the guardian to the minor to demonstrate consent.


To meet the requirements of Museum Accreditation, the details of donors of objects, including name, address, and details of the object donated, are held in perpetuity. All historic documentation and those collected in the future are held in secure filing cabinets in a locked office. Data is also saved on the museum collection database. When donating an object, you will be asked how you wish your donation to be acknowledged. We will never share your personal details.

The museum and archive collections of the Royal Borough of Greenwich remain the property of the Royal Borough of Greenwich Council. For more information, please see the Royal Borough of Greenwich Council's data protection policy and privacy notice.

Friends of RGHT

If you have joined the Friends of RGHT, in order for us to contact you regarding your membership, we collect your name, telephone number and email address. Data collected will be encrypted with a password and accessible only to relevant members of Trust staff. You may also choose to opt in to receive updates about upcoming events via post/phone/email. You can unsubscribe to these updates at any time by clicking the unsubscribe link at the bottom of any of our emails.


If you are a UK Tax payer, you can donate Gift Aid money. If you donate via Gift Aid to us, we will collect and process your personal information. Donating via Gift Aid means that we can claim an extra 25p for every £1 you donate and, as it qualifies as tax relief, it doesn’t cost you any extra.

The personal information we collect for Gift Aid – your name, email address, postal address, telephone number and financial details – will enable us to make a Gift Aid claim. Data collected will be encrypted with a password and accessible only to relevant members of Trust staff.


If you have a booking to attend a guided session at one of our sites, or if you have a booking to hire one of our spaces, we will collect personal data including name, email address and telephone number. This information will allow us to contact you regarding the event that you have booked.

For school bookings, we will collect details of any special educational needs or disabilities in order to make sure that sessions are as accessible as possible for all pupils. We also collect details of any mobility needs to inform our fire evacuation plans.

For corporate hire, we collect bank details in order to refund deposits. Data collected will be encrypted with a password and accessible only to relevant members of Trust staff.

All of the above information is deleted after the end date of the event after payment has been received in full, if applicable.

Policy Review

We will review this policy on an annual basis, to ensure it is in line with National and European legislation, guidelines and standards.

If you have any concerns regarding the way we use your data please contact us.

Last reviewed: April 2018